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Help & FAQs

We’re here to make your glow-up journey smooth and stress-free.
If you’ve got questions, we’ve got answers
and maybe a face mask recommendation too!

Orders & Shipping

How long does shipping take?

Our local orders usually arrive within 2–5 business days. For custom orders, it may take a little longer — but good things (and good skin) are worth the wait!

Do you ship internationally?

Not yet — but we’re working on spreading the glow worldwide. Stay tuned!

How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking info. If you didn’t get it, check your spam folder or drop us a message!

Payments

What payment methods do you accept?

We accept cash on delivery (COD), Vodafone Cash, and bank transfers. We’ll be adding more options soon to make things even easier!

Is my payment information secure?

Absolutely. We treat your payment details like we treat your skin — with care and top-level protection.

Products & Skincare

Are your products safe for sensitive skin?

Yes! Our products are made with love and gentle ingredients. But as always, we recommend doing a patch test if you have super-sensitive skin.

How do I choose the right product for my skin type?

Each product comes with a cute little guide. Still unsure? Message us anytime and we will help you find your perfect match.

Returns & Refunds

Can I return a product?

If something’s not right, we’re here to help. We accept returns within 7 days of delivery, as long as the item is unused and in original packaging.

How do I request a refund or exchange?

Each product comes with a cute little guide. Still unsure? Message us anytime and we will help you find your perfect match.



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